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Understanding Requirements
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| He will be
heading the project and will be
given the mandate to make BPA
successful. He will crystallize
the strategic goals and translate
them into specific, possibly quantitative
objectives for the Enterprise
and then develop a project plan
with the help of a Business Process
Automation Consultant. The BPA
consultant can provide insight
into the changes required in their
current Business Process to achieve
the goals of the project. |
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| Business
Process Automation |
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The
consultant will work with the
operational heads of the Enterprise
and carry out an audit of the
current Business processes. He
will spot any bottlenecks, leaks
and noises in the process. The
bottlenecks are obstacles in the
Business process, which make it
less efficient or slow it down.
The leaks are responsible for
loss of information or management
due to lack of proper knowledge
management. The noises introduce
misinformation or wrong information
into the system, again due to
a lack of proper knowledge management.
The audit will also spot any in-efficiencies
or stages where the Enterprise
is less effective and the cause
behind this low effectiveness.
Based on this insight new Business
processes can be suggested by
the consultant. A BPA system will
need to be procured at this point
to enable the Business processes.
There is a more conservative alternative.
This is to stick with the existing
Business Processes and make them
faster using a BPA system to start
with. Once these systems are in
place and the staff has adapted
to the new system the current
Business process and system can
be evaluated together to spot
what areas are causing the bottlenecks.
It becomes easier to spot the
real bottlenecks once the BPA
system is in place since there
will be a lot of data on the various
stages of the Business process.
However, there is no simple answer
to which alternative is better.
For smaller organizations where
the top management is closely
interacting with the line-managers
& staff, it might be better to
first implement a BPA system and
then tailor the Business processes
after obtaining live data. For
larger organizations the change
management needs to be handled
in a very careful manner and the
former approach of Business Process
Audits, Business Process Automation
needs to be followed. |
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